Customer Success Consultant – French Market

About the role

Join goFLUENT as a Customer Success Consultant for the French market, helping clients maximise the impact of their language training programmes and building lasting relationships in an international environment.

Key responsibilities

• Develop trust‑based relationships with French‑speaking clients and support them in achieving their training objectives.
• Ensure successful onboarding by guiding new customers through program setup and delivering a smooth start.
• Monitor programme performance, analyse usage data, prepare activity reviews and propose improvement recommendations.
• Identify upsell and cross‑sell opportunities to grow the client portfolio.
• Collect client feedback and work with internal teams to continuously improve products and services.
• Share best practices, drive change and help clients get the most out of goFLUENT solutions.

Required profile

• Fluent in French (spoken and written) and good command of English.
• Passion for customer relations and success, with strong communication and analytical abilities.
• Organised, rigorous, able to manage priorities and take initiative.
• Team‑player with a desire to learn; experience in e‑learning or SaaS is a plus.

Required skills

• Customer success and relationship management.
• Project management and data analysis.
• Ability to identify growth opportunities (upsell/cross‑sell).

What we offer

• Dynamic, startup‑like environment with the stability of a fast‑growing Swiss company.
• Opportunities to learn from industry leaders in language training.
• Comprehensive onboarding, mentoring and accelerated development programmes.
• Access to goFLUENT’s language platform for personal learning (49 business languages).
• Choice to work from any of our 20 global offices.
• Team‑building events that foster collaboration and a multicultural spirit.