Customer Solutions Management – PM (Modernization)

About the role

Are you an elevator modernization expert looking to make a greater impact? KONE is seeking a highly skilled Customer Solutions Management – PM to support our Modernization business by providing technical expertise, solution development, tendering support, and project consultation for complex elevator modernization opportunities across North America.

Key responsibilities

• Analyze customer modernization requirements and existing elevator equipment conditions.
• Develop technical modernization solutions that align with KONE products and capabilities.
• Support Front‑Line teams in identifying optimal modernization strategies and recommend value‑engineering alternatives.
• Provide technical expertise throughout the tendering process, including reviewing specifications and developing proposals.
• Manage technical project documentation, engineering drawings, and coordinate with engineering, sourcing, and supply‑line partners.
• Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers.

Required profile

• Minimum 8 years of experience in the elevator industry, preferably in modernization, field operations, engineering, or technical sales support.
• Strong understanding of elevator modernization methods, equipment assessments, and relevant codes and regulations.
• Demonstrated analytical and problem‑solving capabilities with excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel and Word, and ability to travel as business needs require.

Required skills

• Microsoft Excel
• Microsoft Word
• SAP

What we offer

• Competitive base salary ranging from $120,300 to $157,920 per year.
• Annual bonus plan based on company and individual performance.
• Comprehensive benefits including matching 401(k), pension plan, health care, wellness programs, paid holidays and paid time off.