Customer Service Team Leader – Front End Support

About the role

The Customer Service Team Leader (Front End Support Manager) provides overall leadership to the Store Support team at Whole Foods Market. You will oversee daily operations, ensure exceptional customer service, and drive team performance while maintaining compliance with safety and regulatory standards.

Key responsibilities

• Lead and develop Associate Team Leaders and Team Members, handling hiring, performance evaluations, and separations.
• Manage cash, expenses, buying, merchandising, labor, and regulatory compliance for the store.
• Ensure swift and effective responses to customer inquiries, requests, and concerns.
• Maintain safety and security standards for team members and customers.
• Build collaborative relationships with store leadership, vendors, and other departments.
• Monitor competitor activity and industry trends to inform retail execution.
• Promote Whole Foods Market core values, programs, and initiatives.

Required profile

• Proven experience leading retail or customer‑service teams.
• Strong ability to coach, mentor, and motivate staff to achieve high performance.
• Excellent communication skills and ability to convey objectives clearly.
• Commitment to safety, regulatory compliance, and food‑safety standards.
• Capacity to manage multiple operational areas such as cash, inventory, and merchandising.

Required skills

• Inventory management
• Regulatory and safety compliance
• Advanced product knowledge
• Mathematical proficiency for cash and pricing calculations

What we offer

• Opportunity to lead a high‑performing team in a respected retail brand.
• Professional development and growth pathways.
• Supportive work environment that values teamwork and customer focus.