Customer Service Representative – Work From Home
Unifin, Inc
Job description
About the role
Join Unifin’s pioneering team in Guatemala as a Banking Customer Service Representative working remotely. You will handle inbound inquiries and complaints, providing professional and empathetic support across multiple communication channels.
Key responsibilities
- Answer inbound calls, emails, chats, or social messages from customers regarding financial and banking services.
- Maintain a positive, compassionate attitude and resolve complaints, ensuring customer satisfaction.
- Escalate complex issues to the Operations Supervisor and follow up to ensure efficient resolution.
- Provide accurate information and document interactions using company communication tools.
Required profile
- At least 1 year of BPO experience.
- High school diploma or equivalent.
- Strong interpersonal and comprehension skills.
- Flexible to work shifting schedules and handle escalated situations.
- Excellent communication, probing, and problem‑solving abilities.
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Unifin, Inc