Customer Service Representative - Sales and Account Support

About the role

Gerard Daniel Worldwide is expanding its sales organization and seeks a Customer Service Representative who will act as the primary point of contact for an assigned customer base. The role blends relationship building, problem solving, and sales support to drive customer satisfaction, retention, and revenue growth.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, and web portals.
• Build and maintain strong relationships through proactive outreach and consistent follow‑up.
• Prepare accurate quotes by analyzing historical data, pricing, inventory, and market trends.
• Convert quotes into sales orders, recommend alternatives, and promote value‑added services.
• Collaborate with Business Development, Management, and production teams to ensure seamless communication, order processing, and timely shipments.
• Manage territory support activities, including quotes, orders, returns, and complaint resolution.
• Maintain up‑to‑date customer records in the order entry system.
• Identify new business opportunities within the assigned territory.
• Investigate and resolve product or service issues by partnering with internal teams.
• Perform additional administrative tasks to support team objectives.

Required profile

• Enjoy building long‑term customer relationships and serving as a trusted resource.
• Organized, detail‑oriented, and able to manage multiple priorities.
• Clear and professional verbal and written communication skills.
• Motivated by both service excellence and sales results.
• Comfortable working in a collaborative, cross‑functional environment.
• Proactive, resourceful, and eager to learn.

Required skills

What we offer

• Growth‑focused company with a strong commitment to customer success.
• Supportive team environment with hands‑on training.
• Opportunities for advancement into sales or account management.
• Competitive compensation and benefits package.
• Role where your work directly impacts customer satisfaction and business growth.