Customer Service Representative - Patient Registration

About the role

R1, a provider of revenue cycle technology for hospitals, health systems and medical groups, is hiring a Patient Registration Customer Service Representative for Ascension St. Vincent Hospital in Indianapolis. The shift is Monday to Friday, 10:30 AM to 6:00 PM, with rotating weekends and holidays. The role is the first point of contact for patients checking into the hospital, and training is provided so no healthcare background is needed.

Key responsibilities

• Register patients using multiple computer systems
• Answer phones and gather information quickly and accurately
• Help patients navigate the registration process and answer questions with confidence and compassion
• Assist patients who may be ill, anxious or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Required profile

• High school diploma or GED
• Strong customer service experience
• Ability to pass a background check, drug test and meet vaccination requirements
• Preferred: medical or healthcare experience (not required)