Customer Service Representative (Part-Time)

About the Position

Join ADF Medical Services Inc. as a Customer Service Representative in a part-time capacity, where you will play a vital role in supporting our patients and clients. We are looking for a dedicated professional to deliver exceptional service and ensure a seamless experience for everyone we serve.

Main Missions

• Manage patient and client inquiries via telephone, email, and live chat with high efficiency.
• Provide accurate information regarding medical services, appointment scheduling, billing, and general assistance.
• Resolve concerns and complaints with empathy, professionalism, and a solution-oriented mindset.
• Meticulously document all interactions and updates within our CRM system.
• Perform necessary follow-ups to guarantee complete client satisfaction.
• Escalate complex or sensitive issues to the appropriate specialized departments.
• Strictly adhere to HIPAA regulations to ensure the absolute confidentiality of patient data.

Profile Required

• Proven experience in customer service or a patient-facing role.
• Strong empathetic communication skills and a professional demeanor.
• Ability to handle sensitive information with high integrity and discretion.
• Excellent organizational skills and attention to detail.
• Ability to work within part-time schedule requirements and meet quality standards.

Required Skills

• Customer Relationship Management (CRM)
• HIPAA Compliance & Data Privacy
• Conflict Resolution & Empathy
• Multi-channel Communication (Phone, Email, Chat)
• Medical Billing & Appointment Management

What We Offer

• Competitive part-time compensation.
• Flexible scheduling to suit your lifestyle.
• Paid time off (PTO).
• Opportunity to transition into a full-time role.
• Collaborative remote team environment.
• Clear career advancement opportunities within ADF Medical Services.