Customer Service Representative – Order Management (Contract)

About the role

We are seeking a Customer Service Representative to support a manufacturing team in New Berlin, Wisconsin. This long‑term contract role focuses on processing daily customer orders, maintaining accurate records, and ensuring smooth order flow across internal departments.

Key responsibilities

• Enter and organize customer order requests, manage order queues and ensure timely processing.
• Update master data, internal platforms and spreadsheets, verifying completeness and accuracy.
• Coordinate order dispatch, monitor progress and flag any delays.
• Review freight charges, process invoices and identify discrepancies.
• Transfer data between systems while minimizing entry errors.
• Respond to internal stakeholder inquiries and help resolve order or account issues.
• Provide administrative support to streamline fulfillment activities.

Required profile

• Minimum 2 years of experience in customer service, order entry, data administration or a similar support role.
• Strong attention to detail and high accuracy when handling orders and data.
• Effective written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Experience with inbound customer inquiries is preferred.

Required skills

• Microsoft Excel
• Microsoft Office applications

What we offer

• Access to contract benefits such as medical, vision, dental and life insurance.
• Opportunities for training through Robert Half.