Customer Service Representative (Licensing)

About the role

The Licensing Division of the NYC Department of Consumer and Worker Protection is seeking a Customer Service Representative to provide high‑volume support to licensing applicants. The role combines clerical processing, data verification, and direct customer interaction both in‑person and by phone.

Key responsibilities

• Review and process all licensing applications and related documentation.
• Perform clerical tasks such as data entry, record checking, and maintaining accurate files.
• Conduct basic mathematical computations while accepting and processing payments.
• Deliver high‑volume customer service to applicants, answering calls, emails, and in‑person inquiries.
• Assist applicants with outreach to other city agencies and facilitate inter‑agency communication.
• Attend seminars, meetings, and training sessions as required.
• Follow all division and agency policies, procedures, and assigned licensing tasks.

Required profile

• High school diploma or equivalent.
• At least one year of satisfactory clerical experience.
• Ability to type a minimum of 100 keystrokes (approximately 20 words) per minute.

Required skills

• Keyboard typing proficiency (100 keystrokes per minute).
• Basic computer literacy for data processing and record management.

What we offer

• Eligibility for up to two remote work days per week under the Flexible Work Pilot Program.
• Opportunity to contribute to consumer protection and workplace fairness in New York City.