Customer Service Representative
nationsbenefits
Job description
About the role
Join NationsBenefits, a fast‑growing healthcare fintech provider, as a Customer Service Representative. You will handle inbound calls, assist users with web, mobile, and terminal issues, and ensure a smooth experience across our platforms.
Key responsibilities
- Answer customer calls and troubleshoot UI/UX problems on mobile and web applications.
- Provide support for Benefits POS app and i9000 terminals, including point‑of‑sale devices.
- Communicate effectively with cross‑functional and offshore teams to resolve inquiries.
- Learn and master various frontend portals and internal systems.
Required profile
- High school diploma or equivalent.
- 1‑2 years of customer support experience.
- Ability to work with both onshore and offshore teams.
- Strong organizational skills and patience when dealing with clients.
Required skills
- Proficiency with Atlassian Suite (Jira, Confluence).
- Microsoft Office skills (Word, Excel, PowerPoint).
- Understanding of basic technical concepts: POS, iOS, Android, Front‑end, Back‑end, VPN.
- Hands‑on experience with physical terminals such as point‑of‑sale devices, pin pads, cash drawers, scanners/scales.
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Published 4 weeks ago
Expires 4 weeks from now
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