Customer Service Representative

About the role

Join Lippert’s customer service team to deliver proactive, high‑quality support to both external and internal customers. You will act as a trusted point of contact, ensuring orders, inquiries and issues are handled quickly and professionally.

Key responsibilities

• Enter customer orders accurately and respond to emails and phone calls with timely solutions.
• Provide guidance on complex problems, building strong relationships via phone and email.
• Train new team members and reinforce Lippert’s core values during onboarding.
• Collaborate with sales, operations and cross‑functional teams to resolve conflicts and improve processes.
• Participate in meetings that drive efficiency and model a positive, inclusive work environment.

Required profile

• Strong commitment to excellent customer service and brand representation.
• Ability to work effectively with sales and operations teams.
• Excellent problem‑solving skills and a professional, positive attitude.
• Capacity to handle conflicts and adapt to evolving processes.

Required skills

• Experience with ERP systems.
• Proficiency in the Microsoft Office suite.

What we offer

• Inclusive, supportive company culture.
• Comprehensive benefits: medical, dental, vision, 401(k) match, vacation, etc.
• Competitive compensation and career development opportunities.
• Holiday, personal and vacation days.