Customer Service Representative

About the role

As a Customer Service Representative at Dot Foods, you will complete a 12‑week training program that combines classroom instruction and job shadowing. After training, you will support multiple territories and progress toward a dedicated customer service territory within 6‑12 months.

Key responsibilities

• Manage customer inquiries and requests, providing timely and accurate solutions.
• Serve as liaison between customers and internal departments such as Replenishment, Pricing, Accounts Receivable, and Transportation.
• Process customer orders to meet internal deadlines.
• Deliver empathetic service and go above and beyond to meet customer needs.
• Collaborate with outside sales, regional teammates, and internal customers.
• Apply lean thinking to identify and eliminate waste in processes.

Required profile

• High School Diploma (required).
• Excellent verbal and written communication skills.
• Ability to handle a high volume of email and phone requests quickly and accurately.
• Two years of professional customer service experience (preferred).
• Bachelor’s degree (optional).

Required skills

• Proficiency with Microsoft Office, including Word and Excel.

What we offer

• Significant advancement opportunities within a family‑owned company.
• Potential to work from home after one year of employment.
• Occasional overnight travel for training and meetings.
• Commitment to workplace safety and supportive safety programs.