Customer Service Representative (In‑Office)

About the role

We are looking for a dependable and personable Customer Service Representative to be the first point of contact for visitors at our location. You will create a welcoming atmosphere, answer questions, and resolve issues to strengthen customer satisfaction and long‑term relationships.

Key responsibilities

• Greet customers in person and provide accurate information about products, services, pricing and promotions.
• Handle inquiries, process purchases, modifications, returns or cancellations, and resolve concerns courteously.
• Record interactions, updates and resolutions in company systems and follow up when needed.
• Escalate complex matters to the appropriate department and share customer feedback with leadership.
• Support in‑store promotional activities and contribute to a collaborative team environment.

Required profile

• High school diploma or equivalent; additional education is a plus.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, stay organized and work under pressure.
• Dependable, punctual and professional with a flexible schedule, including occasional weekends or holidays.
• Willingness to participate in ongoing training and development.

Required skills

What we offer

• Opportunities for professional growth within a supportive, team‑oriented workplace.
• Training on products, services and company policies.
• Competitive compensation and benefits package.