Customer Service Engineer – RAPID AZ

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Customer Service Engineer in Phoenix, Arizona. The role covers diagnosing and repairing technical equipment problems at customer sites, supporting installation engineers and handling returns and exchanges, with about 20% estimated travel after initial classroom training.

Key responsibilities

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems by telephone or at the customer site, improving customer production.
• Repair complex system-level problems with no standard procedures at customer sites.
• Represent the company to the customer and take accountability for customer satisfaction.
• Ensure operational quality of equipment and coordinate with customers to minimize downtime.
• Support the Installation Engineer in resolving problems.
• Prepare field service reports and document recurring problems for other functions.
• Handle return material authorization (RMA) processes for returns, exchanges, service and repairs.
• Work with the system engineering technical team on critical issues and support customer demos and field projects.
• Share knowledge and build positive relationships with customers.

Required profile

• Master's degree or 2 years of work experience, or a Bachelor's degree or 3 years of work experience.
• Ability to travel approximately 20% of the time after classroom training.

What we offer

• Base pay of $27.46 to $46.69 per hour.
• Possible performance incentives and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.