Customer Service & E-commerce Team Leader

About the role

As a Customer Service & E-commerce Team Leader at Whole Foods Market, you will oversee the checkout experience and the grocery delivery & pickup operations for your assigned store. You will be responsible for ensuring safety, quality, and efficiency while driving team productivity and delivering an outstanding customer experience both in‑store and online.

Key responsibilities

• Lead and develop Associate Team Leaders, Supervisors, Team Trainers, and Team Members.
• Manage daily operations including capacity planning, labor utilization, cash handling, and order fulfillment processes.
• Monitor key performance indicators and visual cues to assess team performance.
• Ensure compliance with health, safety, and regulatory standards.
• Oversee non‑inventory supplies, expense control, and special projects.
• Balance in‑store customer service needs with online order capacity.
• Maintain schedule integrity while adhering to labor budgets.
• Foster a positive, collaborative work environment and high morale.

Required profile

• Proven leadership experience in a retail or customer‑service environment.
• Ability to hire, coach, evaluate, and, when necessary, separate team members.
• Strong focus on safety, compliance, and operational excellence.
• Excellent communication and relationship‑building skills with internal and external partners.
• Capacity to manage multiple priorities and drive continuous improvement.

Required skills