Customer Service Coordinator

About the role

Leaf Home is looking for a Customer Service Coordinator to manage inbound and outbound calls, primarily with post‑sale customers. You will act as the main point of contact for installation scheduling, service coordination, and quality assurance of field tickets.

Key responsibilities

• Provide excellent customer service on all inbound and outbound calls.
• Review post‑sale contracts for accuracy and completeness.
• Schedule installations and assign jobs to contractors.
• Coordinate service appointments with local technicians.
• Perform quality‑assurance reviews of completed service tickets.
• Serve as liaison between customers and Leaf Home’s installation and service teams.
• Support department and company initiatives as needed, including processing change orders.

Required profile

• High school diploma or equivalent.
• At least 1 year of customer service and administrative experience.
• Strong verbal and written communication skills.
• Ability to handle multiple communication channels (phone, email, social media) with empathy and professionalism.

Required skills

• Computer and keyboard proficiency (paperless workflow).

What we offer

• Competitive medical benefits.
• Inclusion‑focused employee committees (Women’s, Diversity & Inclusion, VetConnect).
• Opportunities for personal growth and career development.
• Recognition as a Great Place to Work® and Top Workplace.