Customer Service Clerk (Hourly)

About the role

We are looking for a detail‑oriented Customer Service Clerk to provide administrative support for our automotive parts division. The role is hourly and focuses on processing returns, handling invoices, and delivering front‑office assistance.

Key responsibilities

• Process product returns, credits, debits and denials while maintaining supporting spreadsheets.
• Sort, match and distribute daily credit memos and related documentation.
• Provide reception support, answer phones and greet visitors.
• Prepare commercial invoices and export documents for international orders.
• Prepare and mail invoices and statements on a daily basis.
• Maintain physical and electronic files so they are up‑to‑date and easily accessible.
• Monitor office supply inventory and report shortages.
• Perform data‑entry tasks and occasional customer‑contact‑center support.
• Assist with other office duties as assigned.

Required profile

• Proficient with Microsoft Word and Excel.
• Experience using an AS/400 based system; J.D. Edwards is a plus.
• High accuracy with numerical data entry.
• Strong written and verbal communication skills.
• Team‑oriented with reliable attendance.
• Self‑motivated, able to take initiative and work collaboratively.
• Ability to multitask and handle analytical tasks.
• Associate degree preferred; knowledge of MRP systems is advantageous.

Required skills

• Microsoft Word
• Microsoft Excel
• AS/400
• J.D. Edwards (optional)
• MRP systems (preferred)