Customer Service Chat Representative (Remote)

About the role

Frontdoor is looking for a friendly and detail‑oriented Customer Service Chat Representative to join its remote team. You will be the primary point of contact for homeowners, contractors, and other business partners, helping them understand coverage, resolve issues, and enjoy a seamless service experience.

Key responsibilities

• Handle inbound and outbound calls, chat messages, and written correspondence with customers, contractors, and partners.
• Explain contract coverage clearly and ensure compliance with company policies.
• Follow up on open cases to guarantee timely resolution.
• Maintain up‑to‑date knowledge of policies, procedures, and product offerings.
• Complete required continuing‑education courses and assume additional duties as needed.

Required profile

• High school diploma or GED required.
• At least 1 year of relevant experience preferred.
• Strong problem‑solving, decision‑making, and multitasking abilities.
• Ability to thrive in a fast‑paced environment.

Required skills

• Computer literacy.

What we offer

• Hourly pay between $16 and $17.
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Opportunities for growth within a leading home‑service company.