Customer Service Chat Representative (Remote)

About the role

Frontdoor is seeking a Customer Service Chat Representative to join its remote team. In this role you will be the primary point of contact for homeowners, contractors and other partners, helping them understand coverage and resolve service issues through phone, email and chat.

Key responsibilities

• Handle inbound and outbound calls, written correspondence and electronic communications with customers, contractors and business partners.
• Explain contract coverage, uphold policy guidelines and ensure accurate information is provided.
• Follow up on open issues to guarantee timely resolution.
• Maintain up‑to‑date knowledge of company policies, procedures and product offerings, completing required training.
• Perform additional duties as assigned by management.

Required profile

• High school diploma or GED required.
• At least 1 year of customer‑service or related experience preferred.
• Strong problem‑solving, decision‑making and attention‑to‑detail abilities.
• Ability to multitask and thrive in a fast‑paced environment.

Required skills

What we offer

• Hourly pay between $16 and $17.
• Eligibility for additional rewards and incentives.
• Comprehensive benefits package including medical, dental, vision, life and disability insurance.