Customer Service Chat Representative (Remote)

About the role

Frontdoor is looking for a friendly and detail‑oriented Customer Service Chat Representative to join its remote team. You will be the first point of contact for homeowners, contractors, and business partners, helping them understand coverage and resolve service issues through phone, email, and chat.

Key responsibilities

• Assist customers, contractors, and partners via inbound and outbound calls, written correspondence, and electronic communication.
• Explain contract coverage and ensure compliance with company policies.
• Follow up to guarantee that service issues are fully resolved.
• Maintain up‑to‑date knowledge of policies, procedures, and program details.
• Complete required continuing‑education courses and assume additional duties as assigned.

Required profile

• High school diploma or GED required.
• At least 1 year of customer‑service experience preferred.
• Strong problem‑solving, decision‑making, and multitasking abilities.
• Ability to thrive in a fast‑paced environment.

Required skills

What we offer

• Hourly pay between $16 and $17, based on skills and experience.
• Eligibility for additional rewards and incentives.
• Comprehensive benefits package covering medical, dental, vision, life, disability, and wellness programs.