Customer Service Chat Representative (Remote)

About the role

We are looking for a Customer Service Chat Representative to join Frontdoor’s remote team. You will assist homeowners, contractors and partners via chat, phone and email, ensuring they receive accurate information about their home service plans.

Key responsibilities

• Handle inbound and outbound customer interactions through chat, phone and electronic communication.
• Explain contract coverage and service options to homeowners, contractors and business partners.
• Follow up to resolve service issues and ensure a positive experience.
• Maintain up‑to‑date knowledge of policies, procedures and product offerings.
• Complete required continuing‑education courses and assume additional duties as assigned.

Required profile

• High school diploma or GED.
• At least 1 year of customer service or related experience preferred.
• Strong attention to detail and ability to multitask in a fast‑paced environment.

Required skills

• Computer literacy.

What we offer

• Hourly pay between $16 and $17.
• Eligibility for additional rewards and incentives.
• Comprehensive benefits package including medical, dental, vision, life and disability insurance.