Customer Service Chat Representative (Remote)

About the role

Frontdoor is looking for a friendly and detail‑oriented Customer Service Chat Representative to join its remote team. You will be the first point of contact for homeowners, contractors, and other business partners, helping them understand coverage and resolve service issues through phone, chat, and email.

Key responsibilities

• Handle inbound and outbound calls, written correspondence, and electronic communications with customers, contractors, and partners.
• Explain contract coverage and ensure compliance with company policies.
• Follow up on open issues to guarantee timely resolution.
• Maintain up‑to‑date knowledge of policies, procedures, and program details.
• Complete required continuing‑education courses and assume additional duties as assigned.

Required profile

• High school diploma or GED required.
• At least 1 year of customer‑service experience preferred.
• Strong computer literacy and ability to learn new software quickly.
• Excellent problem‑solving, attention to detail, and multitasking skills.
• Comfortable working in a fast‑paced, remote environment.

Required skills

What we offer

• Hourly pay between $16 and $17 (USD).
• Eligibility for additional rewards and incentives.
• Comprehensive benefits package covering health, dental, vision, life, and disability insurance.
• Opportunities for professional development and continuing education.