Customer Service (Biometric Enrollment) Specialist - On Call

About the role

Amentum is hiring a Customer Service (Biometric Enrollment) Specialist for its USCIS Application Support Center office. You will welcome applicants pursuing legal immigration to the United States and guide them through their biometrics appointment, which includes identity verification and biometric capture. This is a casual on-call position, not full-time or part-time, paid $19.15 per hour under the Service Contract Act.

Key responsibilities

• Complete biometrics registration for applicants, including capturing electronic fingerprints, photographs and signatures within program-wide processing times.
• Ensure only approved applicants and visitors enter the center, using crowd-control barriers and screening for a valid appointment notice and identification.
• Protect personal identifiable information such as applicant paperwork, identification and electronic biometric data.
• Provide front-line customer service representing Amentum and the U.S. Government, with a respectful and courteous approach to applicants.
• Perform periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Help the Site Supervisor and immigration officers contact law enforcement or first responders when necessary.
• Handle administrative paperwork such as tracking processing times, reconciling captured biometrics, and maintaining a visitor control log.

Required profile

• High school diploma or equivalent.
• US citizenship, required to obtain and maintain facility credentials.
• Ability to speak and write in English; a foreign language is desired.
• Ability to stand for the shift duration, handle applicants' hands to take fingerprints, and work in a fast-paced public-facing environment.
• Availability to be on call five days a week, Monday to Friday, 7:45am to 4:15pm, for substitute coverage as needed; hours are not guaranteed.
• Completion of biometrics training and certification within 60 days.

Required skills

• Basic computer skills, including typing.
• Ability to obtain and maintain facility credentials.

What we offer

• On-call eligibility for a retirement savings plan (401k) and the Employee Assistance Program (EAP).
• Additional health and welfare payments per hour worked, subject to the Service Contract Act.
• Benefits may also include health, dental and vision insurance, paid time off, parental leave, educational reimbursement and employee stock purchase plan, depending on employment type and location.