Customer Service Associate

About the role

As a Customer Service Associate you will be the face of the store, ensuring a clean, safe and friendly environment for every guest. You will support customers with laundry card usage, machine operation, retail purchases and wash‑and‑fold orders while maintaining high service standards.

Key responsibilities

• Assist customers with laundry card activation, machine selection, operation, and troubleshooting.
• Process retail sales and wash‑and‑fold orders using the cash register or point‑of‑sale computer.
• Maintain tidy shelves, restock retail items, and report low inventory to management.
• Document equipment or building issues in log books and alert supervisors of unsafe conditions.
• Follow company policies, attendance rules, and uniform standards.
• Ensure a safe environment by performing regular floor checks, cleaning, and emergency preparedness.

Required profile

• Ability to stand for 8+ hours and lift up to 35 lb.
• Professional communication skills with customers and team members.
• Calm under pressure and capable of handling stressful situations.
• Previous experience in customer service or retail preferred.
• Flexible schedule availability.

Required skills

• Cash register operation.
• Point‑of‑sale (POS) system usage.
• Accurate log‑book documentation.