Customer Service & Administrative Assistant

About the role

Universal Home Services is seeking enthusiastic individuals to join our Waterford Township office as Customer Service and Administrative team members. In this full‑time position you will be the first point of contact for our customers and will support daily office operations, helping to maintain the high‑quality service the company is known for.

Key responsibilities

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Schedule service appointments and coordinate with field technicians.
• Maintain accurate customer records and update the internal database.
• Handle general office tasks such as filing, data entry, and correspondence.
• Assist with billing inquiries and follow‑up on outstanding issues.

Required profile

• Positive attitude with a strong work ethic.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize tasks and stay organized in a fast‑paced environment.
• Team‑oriented mindset and willingness to support various office needs.
• Commitment to delivering quality service and customer satisfaction.

Required skills

What we offer

• Competitive pay and benefits package.
• Training, mentorship and clear paths for career growth.
• Supportive, team‑first workplace culture.
• Opportunity to grow with a rapidly expanding, family‑owned company.