Customer Outreach Specialist (Utility Infrastructure Projects)

About the role

The Customer Outreach Specialist will lead the creation and delivery of communication materials for utility infrastructure projects, ensuring messages are clear, on‑brand and delivered on schedule. This role supports both internal and external audiences to advance business objectives.

Key responsibilities

• Lead end‑to‑end development of communication materials from concept through final delivery.
• Plan, create, review and distribute internal and external communication content.
• Collaborate with cross‑functional teams to translate business objectives into clear messaging.
• Coordinate communication campaigns and initiatives supporting company programs, projects and announcements.
• Ensure all communications comply with brand standards, corporate messaging guidelines and regulatory requirements.
• Manage project timelines to guarantee accurate and timely delivery of communication deliverables.
• Support leadership communications such as announcements, briefings and strategic updates.
• Work with marketing, public relations and operational teams to maintain consistent messaging across channels.
• Conduct audience analysis to tailor communications for maximum clarity and impact.
• Maintain documentation of communication plans, deliverables and results.
• Review and edit materials for quality, clarity and consistency.
• Track and report communication metrics to leadership and stakeholders.
• Continuously evaluate processes and recommend improvements.

Required profile

• Four‑year college degree.
• Minimum of 5 years of relevant work experience.

Required skills