Customer Operations Executive (French or Spanish speaking)

About the role

Join Liberis as a Customer Operations Executive and become the primary point of contact for existing merchants. You will use your bilingual French or Spanish skills to deliver fast, professional support via phone, email and live‑chat, ensuring a smooth experience throughout the merchant lifecycle.

Key responsibilities

• Respond promptly to inbound customer inquiries through calls, emails and live‑chat.
• Gather and share customer feedback with internal teams to improve the product.
• Collaborate with Sales, Underwriting, Treasury and Collections to create a frictionless journey.
• Investigate and resolve payment‑related queries, owning each case from escalation to resolution.
• Contribute to Net Promoter Score (NPS) by preventing and solving issues efficiently.
• Perform administrative tasks for active merchants and support teammates when needed.

Required profile

• Bilingual in French or Spanish with excellent written and verbal communication.
• Strong multitasking ability and capacity to prioritize in a fast‑paced environment.
• Active listening skills and a customer‑first mindset.
• Willingness to collaborate across departments and share insights.

Required skills

• Salesforce CRM
• Zendesk