Customer Experience Specialist – Proactive Hiring

About the role

Join Air Canada’s vibrant team in New York as a Customer Experience Specialist. You will be the frontline ambassador, ensuring every passenger enjoys a smooth and positive travel experience from check‑in to baggage claim.

Key responsibilities

• Deliver outstanding customer service throughout the travel journey.
• Assist passengers requiring special assistance, ensuring safe and timely transport.
• Perform check‑in duties: issue boarding passes, select seats, process baggage, verify travel documents.
• Provide information, make reservations, and guide passengers on customs and immigration requirements.
• Coordinate boarding procedures and operate loading bridges safely.
• Manage disruptions such as delays, oversells, and irate passengers.
• Support VIP passengers, including First‑Class lounge services.
• Update passenger records in the reservation system and make operational decisions when needed.
• Uphold Air Canada’s professional appearance and conduct standards.

Required profile

• Ability to lift 70 lb unaided and stand for extended periods.
• Strong judgment, tact, and clear communication.
• Capability to work under pressure with minimal supervision.
• Compliance with Air Canada uniform, grooming, and medical standards.
• Eligibility for US Customs & Border Protection requirements.
• Punctual, dependable, and available for shift work in a 24/7 environment.

Required skills

What we offer

• Starting wage of $22.85 per hour.
• Financial benefits including a pension program and employee benefits.
• Opportunities for growth within a leading airline.