Customer Engineer III (Field Service Engineer)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer III (Field Service Engineer) in Billerica, MA. The engineer acts as the direct liaison with customers, installing, maintaining and upgrading equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques. The role is full-time, with travel of about 50% of the time, and relocation is eligible.

Key responsibilities

• Install, maintain and upgrade customer equipment
• Use basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Work with Senior Field Service Engineers and customers on roadmaps, process flows, requirements and business challenges
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and plating systems
• Coordinate with factory personnel and internal technical resources to complete customer-required activities
• Take part in escalation meetings, track issues, drive corrective actions and update customers and management
• Represent the company professionally and train, mentor and guide junior Field Service Engineers

Required profile

• Associate degree, military technical training, field service experience or trade certification (Bachelor's degree preferred)
• 4-7 years of experience in the semiconductor industry or another equipment support industry
• Valid driver's license and ability to obtain a passport if travel is required
• Able to work in a clean-room environment and follow safety, environmental and COVID-19 protocols
• Ability to walk extensively, stand for long periods, work in tight spaces, lift up to 35 lbs and use hand and power tools

Required skills

• Experience with vacuum-based or wet chemistry (plating) or dry chemistry (PVD) equipment with software controls
• Strong knowledge of hand tools and digital multimeters
• Basic knowledge of Microsoft Excel, Word and PowerPoint
• Effective written and verbal communication

What we offer

• Salary of $37.00 - $51.20
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program