Customer Engineer III – Field Service (C3)

About the role

As a Field Service Engineer (Customer Engineer) you will act as the primary liaison with customers, installing, maintaining and upgrading advanced semiconductor and display equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to resolve technical issues.

Key responsibilities

• Install, maintain and upgrade customer equipment.
• Apply diagnostic techniques with support from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude covering pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Digital analytics for equipment troubleshooting.
• Diagnostic techniques for electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Use of hand tools and digital multimeters.
• Microsoft Excel, Word and PowerPoint.
• Knowledge of pneumatics, hydraulics, electronics, vacuum technology and thermodynamics.

What we offer

• Salary range $37.00 – $51.20 per hour.
• Supportive work culture that encourages learning and career growth.
• Comprehensive benefits focused on health, wellbeing and professional development.