Customer Engineer II (Field Service Engineer)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer II (Field Service Engineer) in Billerica, MA. The engineer acts as the direct liaison with customers, helping them install, maintain and upgrade equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques, with guidance from seniors.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1-2 years of work experience in customer/field service support or a related technical field (preferred: 2-4 years).
• Valid driver's license and ability to obtain a passport if travel is required; relocation eligible.
• Able to meet on-site requirements, including safety, environmental guidelines and COVID-19 protocols.

Required skills

• Reading and interpreting electrical and mechanical schematics.
• Diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Ability to work in a clean room with appropriate PPE.

What we offer

• Salary of $31.00 - $42.40.
• Full-time position with travel of about 50% of the time.
• Possibility of bonus and stock award program participation.