Customer Engineer C3/C4

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers.
• Collaborate with Senior Field Service Engineers and customers to understand roadmaps, process flows, requirements, and business challenges.
• Train and mentor junior Field Service Engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Completion of an Associate degree, military technical training, field service experience, or trade certification.
• 4‑7 years of work experience in the semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet all on‑site safety, environmental, and COVID‑19 requirements.

Required skills

• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Hand tools
• Digital multimeter
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Salary range: $37.00 – $51.20 per hour.
• Supportive work culture encouraging learning, development, and career growth.
• Comprehensive benefits package.
• Relocation assistance and travel opportunities.