CRM Associate

About the role

The LA Clippers are looking for a part‑time CRM Associate to join the Business Insights team. You will work with data from ticket sales, marketing and partnerships to build dashboards, clean data and support fan‑engagement campaigns. The role is based on‑site in Inglewood, CA and requires a flexible schedule to cover nights, weekends and holidays.

Key responsibilities

• Administer the CRM platform, handling system maintenance, integrations, workflows and customizations.
• Maintain data quality through cleansing, validation, governance and monitoring.
• Serve as the primary contact for CRM questions, troubleshooting and support requests.
• Support lead distribution and campaign execution for Ticket Sales, Membership Services, Premium Sales and Kia Forum teams.
• Develop, execute and optimise targeted CRM campaigns, audience segmentation and automated customer journeys.
• Monitor lead flow, sales activity, campaign performance and conversion metrics to identify optimisation opportunities.
• Manipulate, analyse and visualise large datasets; design dashboards, reports and KPIs for data‑driven decisions.
• Analyse fan lifecycle and customer journey performance, providing strategic recommendations.
• Lead CRM training, onboarding, documentation and best‑practice initiatives.
• Collaborate cross‑functionally and present findings to stakeholders.

Required profile

• Pursuing an advanced degree (e.g., Master's) in Computer Science, Data Analytics, Engineering, Math, Economics or related field.
• Some experience with database querying and dashboarding (school projects accepted).

Required skills

• SQL databases and database management.
• PowerBI (or similar dashboarding tool).
• Power Automate or Zapier for workflow automation.
• Adobe RTCDP (preferred).
• Microsoft Dynamics CRM or similar CRM platform (preferred).

What we offer

• Part‑time, on‑site role in Inglewood, CA.
• Flexible schedule covering nights, weekends and holidays.
• Position is not eligible for benefits.