Court Tools Support Specialist – JCATS & JDEX

About the role

The Court Tools Support Specialist provides technical assistance and user support for Georgia’s Juvenile Courts, focusing on the JCATS and JDEX case management platforms. You will act as a bridge between court personnel, IT teams, and administrative offices to ensure smooth operation of these critical systems.

Key responsibilities

• Deliver direct user support, troubleshooting, and training for JCATS and JDEX.
• Assist with data entry, validation, report generation, and ensure data integrity.
• Prepare documentation, user guides, FAQs, and conduct training sessions.
• Coordinate with stakeholders to resolve issues and gather feedback for system improvements.
• Support integration efforts between JCATS, JDEX, and other court tools.
• Travel within Georgia for on‑site training, meetings, and support as needed.

Required profile

• Experience working with Juvenile Courts and familiarity with court processes.
• Strong customer‑service orientation and ability to communicate with diverse stakeholders.
• Ability to follow documented procedures and troubleshoot basic technical issues.

Required skills

• JCATS
• JDEX

What we offer

• Competitive salary range $50,600 – $75,000 per year.
• Comprehensive benefits package for state employees.
• Opportunities for professional development and cross‑training on additional court tools.