Counter Technician

About the role

The Hope Group, a SunSource company, is a New England provider of fluid power and motion control solutions for OEMs and MROs, with over 100,000 square feet of warehousing, fabrication and administration facilities. As a Counter Technician you will perform customer service, order processing, pricing, data entry, expediting and other duties mainly on connector, industrial and fluid power products.

Key responsibilities

• Receive and review inquiries and orders, verify parts and assemblies, price them according to established practice and refer questionable items to the supervisor
• Answer customer questions, give product recommendations and make custom hose and tubing assemblies while customers wait
• Enter orders into the computer, obtain pricing and delivery details, and work with the supervisor on complex orders and quotations
• Pick and ship orders and wait on customers at the counter
• Investigate customer complaints about deliveries, prices or other matters and coordinate with outside sales, the fabrication department and other personnel
• Give leads to outside salespeople for new customers and major projects, and keep them informed
• Perform daily cycle counts, resolve count deviations, update the system and count the entire inventory twice per fiscal year
• Maintain sales, account and cost records, prepare reports, keep product literature and obtain technical information from manufacturers
• Follow The Hope Group Business Management System (BMS) procedures and support its continual improvement
• Travel occasionally to other locations, such as company events, conferences, training and coverage for labor shortages, with reimbursement for personal vehicles under the Travel Reimbursement Policy