Contract Operations Manager

About the role

Netrix Global is looking for an experienced Contract Operations Manager to own the end‑to‑end customer contracting process and oversee daily contract operations. The role sits in the Legal department and works closely with Sales, Finance, Service Delivery, Security and Customer Success.

Key responsibilities

• Manage the full contract lifecycle, including SOWs, Change Orders, MSAs, amendments, renewals and related documents.
• Coordinate contract intake, review, approvals, redline handling, execution, retention and archival.
• Identify bottlenecks, drive automation and improve contracting workflows in CLM and Salesforce.
• Serve as primary liaison between business stakeholders and Legal, escalating risks and ensuring compliance.
• Maintain contract repositories, reporting standards and data integrity across CLM and Salesforce platforms.
• Lead and develop the Contract Operations team, setting priorities and performance expectations.

Required profile

• Bachelor’s degree or equivalent experience.
• 5+ years in contract operations, contract management, legal operations or related fields.
• Experience supporting technology services, managed services, cloud or cybersecurity agreements.
• Strong project‑management, stakeholder‑management and process‑improvement abilities.

Required skills

• Salesforce
• DocuSign CLM or a comparable Contract Lifecycle Management platform
• AI‑enabled workflow and contracting solutions

What we offer

• Competitive compensation package and comprehensive group benefits.
• Flexible remote/home‑office work mode with occasional travel.
• Casual work environment that values accountability and continuous improvement.
• Opportunities to shape a scalable Contract Operations function supporting company growth.