Concierge – THEA at Metropolis

About the role

The Concierge – THEA at Metropolis supports Greystar’s resident community by delivering front‑desk services, coordinating resident programs, and acting as a primary information source for local market resources.

Key responsibilities

• Greet prospects and residents entering the office or leasing area, ensuring a welcoming environment while they wait for assistance.
• Answer incoming phone calls, route them to the appropriate team members, and follow up on completed service‑request callbacks.
• Maintain the guest‑suite schedule, verifying payments and cleanliness before guest arrivals.
• Organise and implement resident services and community programs in a stabilised property of 685 units.
• Provide information on local market resources and assist residents with everyday needs.

Required profile

• 1–2 years of customer‑service experience, preferably in a residential or hospitality setting.
• Familiarity with Yardi property‑management software.
• Availability to work weekends and a schedule covering Tuesday through Saturday.
• Strong interpersonal skills and a professional appearance.

Required skills

• Yardi

What we offer

• Full‑time, onsite position in Los Angeles.
• 20% housing discount for eligible employees.
• Opportunity to work for the largest U.S. apartment operator.