Concierge – Resident Services

About the role

The Concierge role at Heartline is a front‑line position focused on delivering exceptional service to residents and visitors. You will act as the primary point of contact, providing information, coordinating services, and ensuring a welcoming environment within the community.

Key responsibilities

• Greet prospects, residents, and visitors, creating a friendly first impression.
• Answer and route phone calls to the appropriate team members.
• Maintain the guest suite schedule, ensuring cleanliness and proper payment.
• Prepare clubhouse amenities each morning before the leasing office opens.
• Compile and update detailed information on local restaurants, shops, delivery services, and other resources useful to residents.
• Develop and sustain relationships with concierge vendors and service providers.

Required profile

• Strong customer‑service orientation with the ability to interact with a diverse audience.
• Professional appearance and communication skills.
• Excellent organizational abilities and attention to detail.
• Good knowledge of the surrounding neighborhood to assist residents and guests.

Required skills

• Proficiency with computers, internet browsing, and basic software applications.

What we offer

• Competitive compensation package.
• Housing discounts of up to 40% at Greystar communities.
• Cell‑phone allowance.
• Monthly bonus incentives.
• Comprehensive benefits and perks.
• Opportunities for training, development, and long‑term career growth.