Computer Support Associate I – Infrastructure

About the role

This onsite Tier 2 deskside support position focuses on deploying devices, performing system upgrades, and handling day‑to‑day IT operations for end users. The role is hands‑on and requires strong technical troubleshooting abilities while following documented processes.

Key responsibilities

• Deploy new computers and replace outdated hardware across the organization.
• Perform Windows 10 to Windows 11 upgrades and ensure smooth user transitions.
• Image, configure, and set up desktops and laptops for end users.
• Manage the IT asset lifecycle, including tracking, updating, and disposal.
• Maintain accurate records and update tickets within ServiceNow.
• Follow knowledge‑base articles and established procedures to resolve issues.
• Troubleshoot hardware and software problems within the defined support scope.
• Identify recurring issues and escalate when outside standard processes.
• Support general IT operations, including equipment setup, maintenance, and moving hardware up to 50 lb.

Required profile

• Strong communication skills and clear documentation ability.
• Ability to follow structured processes and work independently.
• Comfortable in a physically active, hands‑on environment.
• Valid driver’s license and willingness to travel locally if needed.
• 1+ year of IT experience preferred; recent graduates with relevant coursework considered.
• Degree in Information Technology or related field, or equivalent experience; high school diploma required.

Required skills

• Basic networking and desktop support concepts.
• Experience with scripting tools such as PowerShell or Python.
• Proficiency with Microsoft Office and standard enterprise applications.
• Working knowledge of IT security concepts and best practices.
• Familiarity with ServiceNow ticketing system.
• Hands‑on experience with Windows 10 and Windows 11 operating systems.

What we offer

• Compensation: $25.50 per hour plus PTO.
• Medical, dental, vision benefits and 401(k) plan.
• Full‑time schedule: Monday–Friday, 7:00 AM – 3:00 PM.