Computer Support Assistant

About the role

The University of Arkansas seeks a Computer Support Assistant to deliver clerical and technical assistance within its IT services. This temporary, fixed‑term position supports faculty, staff, and students by handling routine computer issues and maintaining equipment.

Key responsibilities

• Provide first‑line troubleshooting for hardware and software problems.
• Log and track support tickets using the university’s help‑desk system.
• Assist with setup, configuration, and maintenance of computers and peripherals.
• Maintain inventory records of IT equipment and supplies.
• Support varied work shifts as required by the department.

Required profile

• Current employee of the University of Arkansas System (including student employees or graduate assistants).
• Eligibility to work in the United States without sponsorship.
• Ability to work flexible shift schedules.
• Strong communication and customer‑service orientation.

Required skills

What we offer

• Competitive temporary employment with university benefits.
• Health, dental, life and disability insurance contributions.
• Tuition waivers for employees and families.
• 12 paid holidays and immediate leave accrual.
• Retirement plans with university matching contributions.