Community Manager – Remote (12‑month FTC)

About the role

Greenpark is seeking a remote Community Manager to lead and grow its online community of diamond enthusiasts in the United States. This 12‑month fixed‑term position focuses on fostering engagement across multiple social platforms while supporting the agency’s data‑driven content strategy.

Key responsibilities

• Monitor and manage discussion threads on Instagram, TikTok, Facebook, YouTube, Reddit and other relevant channels.
• Engage with community members in an on‑brand tone, answering questions and encouraging deeper conversations.
• Identify opportunities for increased interaction, flag trending topics, FAQs and sensitive comments for the content team.
• Track engagement metrics and sentiment to inform content planning and strategy.
• Stay current on diamond and jewelry trends to provide timely, relevant responses.

Required profile

• Proven experience managing social media or online communities, either in‑house, agency or freelance.
• Strong written communication with the ability to adapt tone to brand guidelines.
• Interest or knowledge of diamonds, fine jewellery and luxury lifestyle content.
• Ability to work independently, meet deadlines and be available for evening or weekend monitoring as needed.

Required skills

• Meta Business Suite
• TikTok (comments and analytics)
• Sprout Social or similar social‑media management tools