Community Manager – Midtown South

About the role

WeWork is looking for a Community Manager to own the member experience across several of our Midtown South locations. You will be the primary point of contact for members, ensuring their needs are met and that WeWork’s global standards are upheld.

Key responsibilities

• Manage relationships with key accounts across 2‑4 buildings and ensure each has an assigned point of contact.
• Resolve member issues, process terminations, and act as the final decision‑maker on WeWork policies.
• Monitor Medallia alerts, drive member retention, and improve Net Promoter Scores.
• Lead VIP building tours and communicate business updates, process changes, and company initiatives to the team.
• Oversee building operations, enforce SLAs, and collaborate with landlords on escalations.
• Partner with the Building Operations team to manage Opex and drive ancillary revenue initiatives.
• Conduct tours for prospective members and tailor benefits to their needs.

Required profile

• Strong customer‑service orientation with the ability to manage multiple locations.
• Excellent communication and problem‑solving skills.
• Comfortable working with both enterprise and classic members.
• Data‑driven mindset for tracking KPIs such as NPS and retention rates.

Required skills

• Medallia