Community Manager

About the role

We are looking for a Community Manager to be the live voice of one of the world’s largest hospitality brands. Working as part of Jacob Media’s social‑first studio, you will triage comments, direct messages and mentions, keep the brand tone consistent, and surface community insights for the broader social team.

Key responsibilities

• Monitor and respond to comments, DMs and mentions across the brand’s social channels in real time.
• Maintain the brand voice, deciding when to be playful or cautious.
• Identify and report trends, sentiment and notable community moments to the social and creative teams.
• Escalate issues promptly and help define engagement rules for a premium brand.
• Collaborate with the Copywriter and Senior Social Manager to ensure cohesive brand conversations.
• Participate in the team’s coverage rotation, including agreed weekend windows.

Required profile

• 3+ years of community management experience, preferably with a global or hospitality brand.
• Proven ability to carry a brand voice into live conversation without missing a beat.
• Strong instincts for tone, timing and risk management in a public‑facing environment.
• Reliability to support an always‑on account across multiple time zones.

Required skills

• Experience with enterprise‑scale social listening and community management tools.

What we offer

• ~40 hours per week, $42 per hour (1099 contract) through December 2026.
• Potential conversion to a W‑2 position in 2027.
• Immediate start and the chance to work with a fast‑moving, culturally‑driven studio.