Community Manager

About the role

Commerce is seeking a Community Manager to own and grow its customer‑facing communities across multiple platforms. This high‑visibility role sits at the intersection of Customer Success, Marketing, and Product, reporting to the Director of Customer Marketing. You will shape the community experience, lead a major platform migration, and launch programs that drive awareness, adoption, and retention.

Key responsibilities

• Manage day‑to‑day activities of the Support Community, Reddit, and Facebook groups.
• Develop and execute a community strategy to increase engagement, registrations, and member growth.
• Moderate discussions, foster meaningful conversations, and showcase the Commerce brand.
• Lead the end‑to‑end migration from a Salesforce‑based community platform to a new system, including vendor evaluation, stakeholder alignment, technical coordination, content migration, and member communications.
• Define and own the post‑launch roadmap for the new platform.
• Plan and run community campaigns, trade‑show activations, and event programs to convert attendees into active members.
• Launch and manage a customer webinar series to drive product adoption and deepen engagement with the BigCommerce platform.
• Own the Commerce Customer Awards program from nominations through promotion and ceremony coordination.

Required profile

• Strong experience managing online communities and driving engagement.
• Proven ability to lead cross‑functional projects, especially platform migrations.
• Excellent communication skills and a customer‑centric mindset.
• Comfortable working in a fast‑moving, AI‑driven commerce environment.

Required skills

• Salesforce (experience with Salesforce‑based community platforms).