Community Assistant – Student Living at Fieldstone

About the role

The Community Assistant supports the property management team at Fieldstone, a student‑living community affiliated with UMass Amherst. This position helps achieve occupancy and resident‑retention goals through administrative, leasing, and customer‑service tasks.

Key responsibilities

• Perform office administration such as copying, filing resident files, preparing notices, handling calls, and organizing rent payments.
• Assist with leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, lead property tours, and show apartments.
• Generate lease paperwork, organize lease files, and support move‑in/move‑out processes, including mandatory “turn” dates.
• Answer incoming calls, schedule prospect appointments, and conduct on‑campus marketing outreach.
• Coordinate resident events, distribute communications (flyers, newsletters, surveys, notices), and support resident satisfaction initiatives.
• Serve as an after‑hours liaison, responding to emergencies and covering on‑call shifts as required.

Required profile

• Strong organizational skills and attention to detail.
• Excellent communication and customer‑service orientation.
• Ability to work flexible hours, including evenings and on‑call shifts.
• Willingness to handle move‑in/move‑out dates and on‑site events.

Required skills