Community Assistant – Student Living at Broadview

About the role

The Community Assistant supports the property management team at Broadview at Vanderbilt, a student‑living community. This position helps achieve occupancy and resident‑retention goals through administrative, leasing, and customer‑service tasks.

Key responsibilities

• Perform office administration such as copying, filing resident files, preparing notices, handling calls, and organizing rent payments.
• Assist with leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, give property tours, and show apartments.
• Generate lease paperwork, organize lease files, and support move‑in and move‑out processes, including mandatory “turn” dates.
• Answer incoming calls, schedule prospect appointments, and conduct on‑campus marketing outreach to drive qualified traffic.
• Coordinate resident events, distribute communications (flyers, newsletters, surveys, late notices), and support resident satisfaction initiatives.
• Serve as an after‑hours liaison, respond to emergencies promptly, and complete at least one on‑call shift per week.

Required profile

• Strong customer‑service orientation with a courteous and responsive communication style.
• Flexibility to work move‑in/move‑out dates and on‑call shifts as required.
• Ability to interact professionally with residents, prospects, and internal teams.

Required skills