Community Assistant – Monarch 716 (Student Living)

About the role

The Community Assistant supports the property management team in achieving occupancy and retention goals for Monarch 716, a student‑living community. This position handles a mix of administrative, leasing, marketing, and resident‑service tasks to ensure smooth daily operations and a positive resident experience.

Key responsibilities

• Perform office administrative duties such as copying documents, filing resident files, preparing notices, handling calls, and organizing rent payments.
• Assist with sales and leasing activities, including virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Generate lease paperwork, organize resident lease files, and support the lease preparation process.
• Coordinate move‑in and move‑out activities, including mandatory “turn” dates, and ensure proper documentation.
• Answer incoming calls, schedule prospect appointments, and manage on‑campus marketing outreach to generate qualified traffic.
• Help organize resident events, birthday cards, unit visits, and other programs to boost resident satisfaction.
• Distribute resident communications such as flyers, newsletters, surveys, and late notices.
• Serve as an after‑hours liaison, responding to emergencies and covering on‑call shifts as required.
• Conduct resident visits and follow‑up as directed by the Community Manager.

Required profile

Required skills