Communications Assistant

About the role

We are looking for a friendly, organized, and detail‑oriented Communications Assistant to act as the primary liaison between our company, customers, and partners. You will handle day‑to‑day communications, respond to inquiries, manage customer interactions, and keep messaging clear and consistent across all channels.

Key responsibilities

• Respond to customer inquiries via phone, email, or in‑person.
• Provide accurate information about products, services, schedules, and company policies.
• Assist with resolving customer concerns or escalating issues when needed.
• Maintain a positive, helpful, and professional tone in all interactions.
• Coordinate communication between internal teams and customers to ensure timely follow‑ups.
• Track and document customer communication, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Prepare simple customer‑facing updates, notices, or FAQs.
• Help organize contact lists, communication logs, and customer records.

Required profile

• Strong verbal and written communication skills.
• Friendly and professional customer‑facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer and data‑entry skills.
• Previous experience in customer service, administrative support, or communication roles is helpful but not required.
• Reliable, punctual, and comfortable working in a fast‑paced environment.

Required skills

What we offer

• Competitive pay with bonus potential.
• Training to ensure confidence in customer communication procedures.
• Opportunities for growth into communications, operations, or customer experience roles.
• Supportive, team‑oriented environment.