Communications Assistant

About the role

We are seeking a friendly, organized, and detail‑oriented Communications Assistant to act as a key point of contact between our company, customers, and partners. You will support day‑to‑day communication, respond to inquiries, and help ensure consistent messaging across all channels.

Key responsibilities

• Respond to customer inquiries via phone, email, or in‑person.
• Provide accurate information about products, services, schedules, and policies.
• Assist with resolving concerns or escalating issues when necessary.
• Maintain a positive, professional tone in all interactions.
• Coordinate communication between internal teams and customers to ensure timely follow‑ups.
• Track and document customer communication, requests, and feedback.
• Support appointment scheduling, confirmations, and reminders.
• Prepare simple customer‑facing updates, notices, or FAQs.
• Maintain organized contact lists, communication logs, and customer records.

Required profile

• Strong verbal and written communication abilities.
• Friendly, professional demeanor when dealing with customers.
• Ability to stay calm and helpful during busy periods.
• Excellent organizational skills and attention to detail.
• Basic computer and data‑entry proficiency.
• Previous experience in customer service, administrative support, or communication roles is helpful but not required.
• Reliable, punctual, and comfortable in a fast‑paced environment.

Required skills

• Basic computer skills
• Data‑entry skills

What we offer

• Competitive pay with bonus potential.
• Training to build confidence in communication procedures.
• Opportunities for growth into communications, operations, or customer‑experience roles.
• Supportive, team‑oriented environment.