CNC Field Service Technician

About the role

Robert E. Morris, one of the largest machine tool distribution networks in North America, is looking for a CNC Field Service Technician in Springfield, MA. The technician is part of the Customer Support Department and is responsible for installing, maintaining, troubleshooting and repairing CNC lathes, milling machines and multi-functional machining centers at customer sites. The role involves daily travel to customer facilities, with occasional overnight stays.

Key responsibilities

• Install, commission, calibrate, maintain, diagnose and repair CNC equipment and accessories at customer facilities
• Handle service calls including operator training, software application support, preventive maintenance, major assembly replacements, alignments, overhauls, upgrades and retrofits
• Provide a direct link between customers and the Service Group and give customer feedback
• Travel daily to customer sites, sometimes staying overnight, and work safely in manufacturing environments
• Use machine tool manuals and technical documents to diagnose and fix equipment issues
• Use the Salesforce Lightning Customer Support system

Required profile

• Understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment, learned on the job or in class
• Electro-mechanical skills (motors, drives, transformers) or willingness to be trained
• Basic digital literacy with MS Word, Excel and Outlook
• Shop background in machine tool manufacture, installation, operation, maintenance and repair is a plus
• Physical ability to lift up to 50 lbs with assistance, work in tight spaces and wear PPE in industrial settings

Required skills

• PLC ladder diagrams and electrical/mechanical schematics
• Problem-solving and rational decision-making
• Verbal and written communication and customer relations

What we offer

• Competitive starting salary
• Health benefits including a zero-premium medical plan option, vision, dental and company-paid life insurance
• 3+ weeks vacation to start and 10 company-paid holidays
• 401(k) with company contribution and tuition reimbursement
• Employee appreciation events, an Employee Assistance Program and mental and physical wellness support